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Position 

Description

This position is responsible for overall program oversight and risk management focusing strategically on our 1-day Insight Programs. The Insight Program Manager (IPM) provides daily leadership and administrative support to the Challenge Course Site Manager and Instructors. The IPM acts as the primary liaison between partner schools and organizations and OBCA. Working closely with the Bay Area Program Director, the IPM is responsible for upholding safe and effective program delivery that meets Outward Bound’s desired outcomes of service, leadership, and character development.

The Insight Programs at Outward Bound California include ropes course, ground games, and initiatives to groups of participants (i.e., schools, community organizations, companies, etc.) This position reports to the Bay Area Director of Programs.

Benefits, Compensation & Location

• The Program Manager is a year-round, full-time, non-exempt, hourly position
• Salary range is $55,000-60,000, commensurate with experience
• Program runs from January 20, 2023, through November 5, 2023
• Start date: December 2022

Benefits

• All required trainings are paid
• Competitive benefits package, including comprehensive health, dental and vision insurance with generous employer contribution, long-term disability, life insurance, 401K with employer match after 1 year and Employee Assistance Plan.  Flexible Spending Account, Paid Time Off (PTO)( Accrue 1 hour for every 13 hrs worked), unpaid Time Off (UTO) (Accrue 1 hour for every 13 hrs worked) and 12 paid designated holidays.
• Pro Deal, the opportunity to purchase outdoor gear at discounted rates
• Access to free youth development training 
• Opportunity to attend Outward Bound adult courses

Location

Position is hybrid. Must be able to travel to the McLaren Park Challenge Course in southeast San Francisco and be within 1 hr to respond to any emergencies when scheduled as on-call. 

Who We Are

Outward Bound California (OBCA) is a non-profit that uses challenging experiences in outdoor settings to create social-emotional learning opportunities for our students.

At the Challenge Course, we offer 1-day experiences for students aged 12+, including adults. We serve a variety of participant groups including schools, community organizations, and companies. To learn more about our course elements, check out the video tour. 

OBCA is deeply committed to increasing access for students and schools that have traditionally been excluded from outdoor spaces. We do this through our 40+ community partnerships and offer partial or full scholarships to over 2/3 of our students. 

Equity and Inclusion Statement:

We believe that all people should have safe access to the outdoors and culturally relevant and responsive educational programming. OBCA is also striving to create an equitable and inclusive internal culture where all staff members feel represented and honored for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture where we are always learning and improving toward a vision for equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are also committed to reflecting the diverse communities with whom we work and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.  

Who You Are

• Familiar and experienced with standards of the Association of Challenge Course Technologies or similar
• Committed to continuous personal and professional development around power, privilege and racial equity. You recognize how your identities show up and how they influence programmatic decisions and can mentor staff in this topic.
• Strong personal motivation, flexibility, initiative, follow through, and commitment
• A collaborative leader with good organizational skills, attention to detail and ability to prioritize and work on multiple projects simultaneously
• Role model a positive feedback culture
• Proficient with Adobe, Microsoft Office Suite (Word and Excel), and G Suite (Gmail and Google Docs, Drive, and Calendar)

• Possess at least 2-3 years experience in challenge course management, or equivalent experience
• 4+ years of experience in the outdoor education/experiential learning field and/or a Bachelor’s degree, or any similar combination of education and experience 

Physical Requirements

• Comfortable sitting or standing at a desk or computer for 60% of time or greater
• Comfortable working outdoors, regardless of weather or season
• Able to lift and transport 20-50 pounds of gear several times a day
• Able to participate in all site and course activities while maintaining energy, strength, and focus to aid students and instructors

Current Certifications & Licenses (Required by Start Date)

• Wilderness First Responder or willing to obtain upon hire

Additional Requirements (Upon Hire)

• Willing to complete a federal & Live Scan background check, MVR check, and provide current negative TB test results, and a medical form (cost of all screening paid for or reimbursed by OBCA)
• Up-to-date COVID-19 vaccination status as defined by the CDC

Bonus if you…

• Hold ACCT Challenge Course Manager Certification or Equivalent 
• Are fluent in Spanish, Mandarin, or Cantonese 
• Are an alum of Outward Bound or other outdoor/experiential organization
• Are proficient in Salesforce 
• Have held a valid US or Canadian driver’s license for at least 3 years

Responsibilities

• Collaborate as a member of the Bay Area Management Team to determine and fulfill program needs, goals, and strategy
• Supervise, mentor & develop Challenge Course Site Manager and Challenge Course field staff
• Design and lead technical & educational trainings for staff to work with a diverse range of students including trauma-informed perspectives of cultural competency and cultural barriers

• Manage partner relationships, ensuring effective and clear communication around course expectations and information
• Collaborate with Outreach and Program team to coordinate logistics and partner needs
• Act as liaison to the San Francisco Recreation and Parks Department, reporting monthly use, coordinating schedules and overseeing monthly Community Days
• Mentor and role model best practices in the community and workplace at all times 
• Analyze program outcomes to review and recommend changes to improve Insight program curriculum 

Business Management

• Coordinate the collection and proper filing and dissemination of all course paperwork. Ensure that all course paperwork is accurate and complete.
• Manage all local operational manuals and protocols 
• Track specific and relevant line items of the program budget and submit monthly expense reports
• Support Human Resources and Staffing team, including hiring, staff scheduling and disciplinary actions of field staff
• Generate reports for OBCA Board, Leadership Team and partnering organizations highlighting program outcomes

• Participate in the incident command and on-call system and respond to field emergencies. At times be the local Incident Commander.
• Oversee Field Staff to submit incident reports and analyses for all courses
• Develop, mentor and adhere to Charter Operating Policy & Procedure, Outward Bound USA National Safety Standards and course specific Operational Manual
• Adhere to all ACCT Course Standards and other relevant local and State requirements
• Ensure all equipment has required documentation, inspection, rotation, and retirement
• Provide site management coverage on course as needed
• Uphold Outward Bound’s zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority

Outward Bound California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics.